سياسة الاستبدال والاسترجاع

Return Policy at PC Engineer Store We at PC Engineer Store are pleased to offer you a distinguished shopping experience and complete comfort through a clear and understandable return policy. We are here to serve you before and after purchasing products or activating services. Here are the details: Proof of Payment and Purchase You must provide the payment receipt or purchase invoice as proof of completing the purchase. Original Products and Services All services, codes, and keys we provide are original, official, and certified by the manufacturer. If the digital key does not work, it will be replaced with another key of the same product. If the problem persists, the money will be refunded after verification. Product Delivery Time Physical products are delivered within a period ranging from 7 to 20 days maximum. Change of Return Policy The website reserves the right to change the return policy at any time. Consumers should follow updates periodically. Your Agreement By using the store, you agree to all our policies, including the return policy. Cases of Non-Execution of the Order or Refund If there is an issue with the order details and the customer does not respond, the order will be suspended for 20 days. If there is no contact, the store has the right to cancel the order and not refund the amount. Product Eligibility for Return Activation key does not work: replaced or refunded. Different activation key from the order: replaced. Activation key not delivered: the customer can request a refund after 5 days from the order date. Physical products (such as headphones, nuts, PC parts): if the product arrives damaged. Verification of Compatibility The customer must ensure that their device is compatible with the required license. The store is not responsible for incorrect orders. Using the Key After Purchase ⏳ The key must be used within 3 days of purchase. The store is not responsible for the key not working after the specified period. Changing Email The email must be changed after receiving the product to ensure 100% account ownership. Technical support contact is available for only 7 days; after that, the store will not be responsible. Order Cancellation and Refund Refunds are only available if the order has not been executed. If the order is in progress or being shipped, refunds cannot be processed. Return Policy for Social Media Services, Game Shipping Services, Recharge Cards, and Other Services Available in the Store Follow the same return policy. Refund only if not delivered within four days. Refund Duration by Payment Method Payments via "Visa," "Mada," and "Apple Pay": refunds take from 1 to 14 business days. Payments via "Bank Transfer": refunds take from 1 to 7 business days. Administrative Fees 1.5% will be deducted from "Mada" payments and 3% + 1 Riyal from "Visa" and Mastercard payments. Our Goal: Your Complete Satisfaction We promise that our main goal is your satisfaction. If you have any inquiries or issues, you can contact customer service. Thank you for your trust in us, and we wish you an enjoyable shopping experience with PC Engineer!